Electronic appeals

In accordance with Article 25 of the Law of the Republic of Belarus on Appeals of Citizens and Legal Entities, electronic appeals are submitted through the republican information system for recording and processing applications from citizens and legal entities:

internet resources - obrashcheniya.bel

Electronic appeals of citizens, including individual entrepreneurs, and legal entities are considered by the administration of FEZ Grodnoinvest in accordance with the requirements of the Law of the Republic of Belarus of July 18, 2011 on Appeals of Citizens and Legal Entities.

An electronic appeal must be written in Belarusian or Russian languages and must contain:

  • surname, name, patronymic or initials of the citizen;
  • residence address (place of stay) of the citizen;
  • statement of the essence of the appeal;
  • citizen's email address.

An electronic appeal of a legal entity must contain:

  • full name of the legal entity;
  • location of the legal entity;
  • statement of the essence of the appeal;
  • surname, name, patronymic of the person authorized to sign the appeals;
  • legal entity email address.

Electronic appeals are considered no later than 15 days from the date of their registration, and those requiring additional examination - no later than 1 month.

Responses to electronic appeals are sent in an e-form to the email address specified in the electronic appeal, or in a writing form to the residence address (place of stay) of a citizen or the location of a legal entity in cases established by the Law of the Republic of Belarus of July 18, 2011 on Appeals of Citizens and Legal Entities.

The appeal will be not considered if:

  • it is not presented in Belarusian or Russian languages;
  • it does not contain the surname, name, patronymic, residence address (place of stay) of the citizen;
  • it does not contain the full name of the legal entity and the address of its location, surname, name, patronymic of the head or person authorized to sign appeals (for legal entities);
  • it contains unreadable text;
  • it contains obscene or offensive words or expressions;
  • it is subjected to consideration in accordance with the legislation on constitutional proceedings, civil legal proceedings, civil procedural, economic procedural, criminal procedural legislation, legislation determining the order of the administrative process, legislation on administrative procedures. And also in accordance with legislative acts, where is a different procedure for filing and considering such appeals has been established;
  • it contains issues that are not within the competence of the administration of FEZ Grodnoinvest;
  • the deadline for filing a complaint was missed without a good reason;
  • the re-appeal does not contain new circumstances that are important for the consideration of the appeal;
  • the correspondence with the applicant was terminated.